Last updated: July 22, 2026
Emerge SWFL (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website and when you sign up for and receive our SMS/text message reminders and notifications.
By using our website or enrolling in our text messaging program, you agree to the terms of this Privacy Policy.
Information We Collect
Contact information such as your name, email address, phone number, and service address when you request a quote, schedule service, or contact us.
SMS enrollment information, including your mobile phone number and any related preferences you provide when you opt in to receive text messages.
Basic usage information from our website, such as IP address and pages visited, collected through cookies or similar technologies to help improve site performance and user experience.
How We Use Your Information
We use the information collected to:
Provide and manage the services you request, including scheduling and completing work.
Send appointment reminders, service notifications, and job status updates by SMS and/or email; these are transactional, not promotional.
Respond to your questions, quote requests, and customer service inquiries.
We do not use your mobile number for marketing or promotional SMS campaigns.
SMS/Text Messaging Program
By providing your mobile number and opting in, you consent to receive SMS/text messages from Emerge SWFL related to your services, including:
Appointment confirmations and reminders
“On the way” and arrival notifications
Service status updates and follow‑up notifications
Message frequency: Message frequency will vary based on your interactions with us, but messages are limited to reminders and notifications related to your scheduled or recent services.
Message and data rates may apply:
Message and data rates may apply to any SMS/text messages sent or received in connection with our communications, depending on your mobile carrier and plan. You are responsible for any such charges.
Opting out:
You can opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After you send STOP, you may receive a one‑time confirmation message, and then you will no longer receive SMS/text messages from us, except as required for important service or legal notices.
Help:
For help regarding our text messaging program, reply HELP to any message or contact us at: help@emergeswfl.com or 239‑822‑3997.
Non‑Sharing of Mobile Numbers and Personal Information
Emerge SWFL does not sell, rent, trade, or share your mobile phone number with third parties for their own marketing or promotional purposes.
Your mobile number is used exclusively to deliver reminders and notifications related to your services with us and for internal operational purposes (such as customer support and service coordination).
We may share your information with trusted service providers (including our SMS platform provider, such as Twilio) only as needed to operate our services on our behalf and under appropriate confidentiality and data protection obligations.
Cookies and Website Tracking
Our website may use cookies and similar technologies to:
Improve functionality and remember certain preferences
Analyze how visitors use the site so we can improve content and navigation
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some features of the website may not function properly if cookies are disabled.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
Third‑Party Links
Our website may contain links to third‑party websites. Emerge SWFL is not responsible for the privacy practices or content of those external sites and encourages you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us so we can remove it.
Your Choices
You may:
Opt out of SMS/text reminders and notifications at any time by replying STOP to a message.
Contact us to update or correct your contact information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or SMS services after changes are posted indicates your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Emerge SWFL
Phone: 239‑822‑3997
Email: help@emergeswfl.com